SuperMover - frequently asked questions
What if I have an existing injury or health condition?
If you have any medical concerns, we always recommend checking with your GP or healthcare provider before starting.
Within the programme we offer low-impact options and suggest when to skip or modify certain movements, but we do not give individual medical advice.
Do I need any equipment to begin?
You can start with just your own bodyweight and a bit of space. We offer optional progressions using light dumbbells or resistance bands if you have them, but they are not essential.
What should I wear?
We are discovering more and more that bare feet is also a good option, helping to stimulate the nerves and muscles. However if you prefer to wear shoes, we recommend a light sports shoe with a flexible sole and some ankle support if required. Avoid heavy, restrictive shoes as this can cause the muscles in your ankles and feet to become lazy.
ABSOLUTELY NO SLIPPERS, JANDALS, HEELS OR BOOTS.
It's not necessary to have specific gym clothing but you may feel more comfortable with clothing that has some stretch and breathability. Take care to avoid thick waistbands or belts, and also excessively loose or baggy clothing which can restrict your movement.
How can I trust the quality and safety of the programme design?
The programmes have been designed by Rebekah Charlton and Marya Hopman - personal trainers and corrective exercise specialists who have years of experience working with seniors and special populations.
The programmes are also physiotherapist approved and meet the criteria of the ACC Live Stronger for Longer initiative for the improvements of strength and balance in those 65+.
For a full description of SuperCue's safety and efficacy protocol click HERE.
Can I access the programmes on my tablet or mobile phone?
You can access SuperCue on any device:
On desktop/browser: Log in via your Client Portal link using your email and password.
On mobile: Download the free Kollab app — available on iOS (App Store) and Android (Google Play). 1 Sign in using the same email and password you set up when you joined.
The programmes are too difficult...
The first few times through a routine can be challenging because you are just learning the moves. Don't worry if you can't keep up - just do what you can at your own pace. Most people fine they improve quickly and are amazed at what they can do.
Other options include:
* Following the seated routine instead of the standing one.
* Only doing the upper body moves, or just the lower body moves until you feel ready to combine them.
The programmes are too easy...
We have Level 2 Energy Plus versions available for those of you who are ready to intensify your workout.
Most of the moves can easily be intensified by deepening the squats or knee bends, or making your moves more explosive and powerful.
You can use a resistance band or upgrade your resistance band firmness (BLACK) to work a little harder.
You can breathe in and out more strongly to increase your heart rate.
Try adding vocals by counting repetitions in a loud strong voice.
How do I cancel my membership or subscription?
You can self-manage your subscription directly inside your Client Portal:
1. Log in to your Client Portal
2. Go to the Billing section
3. Select Cancel Subscription
⚠️ Please note: cancellations via the portal are immediate — your access will end straight away.
I have questions or concerns about some of the exercises or the programmes. What should I do?
You can either leave your questions or feedback in the Comments box beneath each programme video, or contact us directly at [email protected] or via the Contact Us page.
I am having trouble logging in, accessing the programmes or playing the videos. What should I do?
You can leave a message on our Contact Us page or phone or text Rebekah on 0277735483.
